Privacy Policy – vs96 Casino Malaysia

1. Introduction

vs96 ("vs96", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the vs96 platform, including the website at vs96.club and all services provided through it (collectively, "the Service"). This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with the Service.

This Policy applies to all current and former registered members of vs96, as well as to visitors who access the Service without registering. By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not accept the practices described herein, you should not use the Service.

This Policy should be read in conjunction with the vs96 Terms & Conditions, which govern your use of the platform.

2. Data Controller

For the purposes of applicable data protection legislation, vs96 acts as the data controller in respect of personal data collected through the Service. As data controller, vs96 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with applicable law.

Enquiries regarding data protection matters, including requests to exercise your rights as a data subject, may be directed to the vs96 privacy team via the contact details set out in Section 15 of this Policy.

3. Categories of Personal Data We Collect

vs96 collects the following categories of personal data in connection with the provision and administration of the Service:

We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or biometric data) unless specifically required for responsible gaming compliance or legal obligations, and only where permitted by applicable law.

4. How We Collect Personal Data

vs96 collects personal data through the following means:

4.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or otherwise interact with the Service.

4.2 Automated Collection

Technical and usage data collected automatically when you access the Service, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for further information on our use of cookies.

4.3 Third-Party Sources

Identity and fraud-screening data from third-party KYC verification service providers; financial data from payment processing partners; publicly available information used for regulatory compliance purposes.

5. How We Use Your Personal Data

vs96 uses personal data for the following purposes:

• Account creation and management — to register your account, authenticate your identity at login, and administer your membership throughout its duration.
• Transaction processing — to process deposits, withdrawals, and bonus credits; to maintain accurate financial records; and to resolve payment disputes.
• Regulatory compliance — to fulfil obligations under vs96's licensing conditions, including KYC verification, anti-money laundering ("AML") screening, and age verification.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other forms of platform misconduct.
• Responsible gaming — to monitor gambling behaviour for indicators of problem gambling and to apply responsible gaming tools where appropriate, including self-exclusion enforcement.
• Service improvement — to analyse usage patterns and member feedback in order to improve the platform, add new features, and optimise the user experience.
• Marketing communications — to send promotional offers, bonus notifications, and platform updates, where you have not opted out of receiving such communications.
• Customer support — to respond to enquiries, resolve complaints, and provide technical assistance.
• Legal proceedings — to establish, exercise, or defend legal claims where necessary.

6. Legal Basis for Processing

vs96 processes your personal data on the following legal bases:

• Contractual necessity — processing required to enter into and perform the contract between you and vs96, including providing the Service, processing transactions, and administering your account.
• Legal obligation — processing required to comply with applicable legal and regulatory obligations, including KYC and AML requirements imposed under vs96's licensing conditions.
• Legitimate interests — processing conducted in pursuit of vs96's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent — processing based on your freely given, specific, informed consent, particularly in relation to marketing communications and certain cookie placements. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

vs96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data in the following circumstances:

7.1 Service Providers

We engage third-party service providers to assist in delivering the Service, including payment processors, KYC verification providers, cloud hosting providers, fraud detection services, and customer support technology providers. These parties process data on our behalf under binding contractual obligations that require them to maintain appropriate security and confidentiality standards.

7.2 Regulatory Authorities

vs96 may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or other regulatory bodies where required by law or in connection with the investigation of suspected criminal activity, including money laundering or fraud.

7.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of vs96's assets, personal data may be transferred to the acquiring entity, subject to appropriate confidentiality protections and notification to affected members.

7.4 Legal Claims

vs96 may disclose personal data where necessary to establish, exercise, or defend legal claims, or to comply with a court order or other legal process.

8. Cookies & Tracking Technologies

vs96 uses cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files placed on your device when you visit the platform. They serve several functions:

• Essential cookies — required for the platform to function, including session management and authentication. These cannot be disabled without impairing core functionality.
• Analytical cookies — used to measure how members use the platform, which pages are visited most frequently, and where technical errors occur, enabling us to improve performance.
• Preference cookies — used to remember your settings and preferences, such as language and display options, to personalise your experience.
• Security cookies — used to detect and prevent fraudulent activity, including unusual login patterns.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please be aware that disabling certain cookies may affect the functionality of the vs96 platform.

9. Data Retention

vs96 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or our licensing obligations.

In practice, this means:

• Account and transaction data is typically retained for a minimum of five (5) years from the date of account closure or the date of the last transaction, whichever is later, in order to comply with AML and licensing record-keeping requirements.
• KYC documents are retained for the period required by our licensing authority, which is typically a minimum of five (5) years.
• Marketing preference data is retained until you withdraw consent or we determine it is no longer current.
• Technical and usage data collected through cookies is retained for periods ranging from the browser session to a maximum of twenty-four (24) months, depending on the category of cookie.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised.

10. Data Security

vs96 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your browser and vs96 servers
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Contractual confidentiality obligations binding all staff and third-party processors
• Regular internal security reviews and vulnerability assessments
• Segregated storage of player funds and financial data
• Intrusion detection and monitoring systems

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be completely secure. vs96 cannot guarantee the absolute security of your personal data and is not responsible for security breaches that are outside its reasonable control.

11. Your Rights

Subject to applicable data protection legislation, you have the following rights in relation to your personal data held by vs96:

• Right of access — to request a copy of the personal data vs96 holds about you, along with information about how it is being processed.
• Right to rectification — to request correction of any inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing — to request that vs96 restricts the processing of your personal data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, machine-readable format and to transmit it to another controller where technically feasible.
• Right to object — to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to withdraw consent — to withdraw any consent previously given, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the vs96 privacy team using the details in Section 15. vs96 will respond to your request within a reasonable timeframe and in any event no later than thirty (30) days from receipt of a valid request.

12. Children's Privacy

The vs96 Service is not directed at, and is not intended for use by, individuals under the age of 21. vs96 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person below the age threshold, we will take immediate steps to delete such data and close the relevant account.

If you have reason to believe that a person under the age of 21 has registered with vs96, please contact our support team immediately.

13. International Data Transfers

vs96 operates internationally, and your personal data may be transferred to, stored, or processed in countries outside of Malaysia. Where such transfers occur, vs96 takes appropriate steps to ensure that adequate protection is in place for your personal data, including through the use of contractual safeguards binding recipient parties to data protection standards consistent with those applied under this Policy.

By using the Service, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this Policy.

14. Changes to This Privacy Policy

vs96 reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to registered members via email or a platform notification prior to taking effect. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the Service following any amendment constitutes acceptance of the revised Policy. If you do not agree with any changes, you should cease using the Service and contact support to close your account.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by vs96, please contact our privacy team:

Please include "Privacy Enquiry" in your subject line and provide sufficient detail to allow us to identify your account and respond effectively. vs96 aims to acknowledge all privacy-related communications within 48 hours and to provide a substantive response within 30 days.